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     We're looking for a brand-aligned, talented Customer Service representative with experience in making customers happy! As a member of our Customer Service team, you will be responsible for responding to customer requests, troubleshooting/resolving issues, and working with our inventory back-end, returns-portal and TEAM MIMU to make sure our customers are happier than clams (think: happy clams...wearing MIMU!).

    Your role:

    • To represent MIMU MAXI and uphold the spirit of our brand through personal interactions with our beloved customers
    • Responding to all inbound customer e-mails 
    • Publishing and respond to reviews 
    • Helping customers: advice on sizing, making updates to their order details, using their loyalty points, and so on. 
    • Assisting in processing and communicating with customers about returns 
    • Enthusiastically responding to positive feedback (and heartwarming e-mails!)
    • Updating website backend when a customer circumstance results in a backend change, or change to inventory 
    • Adapting and learning new Customer Service programs as company grows 
    • Applying consistent logic and protocol to MIMU MAXI customer base
    • Work together with shipping and inventory to communicate issues and problem solve 
    • Using your creativity and innovation to help advance our shared goal of growing MIMU MAXI 

    Required for this position:

    • Excellent writing and editing skills
    • Highly skilled ability to write with attention to tone and expression 
    • Fast typing speed
    • Knowledge of the MIMU MAXI products
    • Ability to speak in positive language
    • Patience and attention to detail (we had to say that)
    • Ability to multi-task: problem solve many issues at once
    • Confidence with making impactful customer service decisions independently 
    • The personal drive to find resolutions and maintain a happy customer base 

    Want to join TEAM MIMU? Apply below! 

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