We're looking for a brand-aligned, talented Customer Service representative with experience in making customers happy! As a member of our Customer Service team, you will be responsible for responding to customer requests, troubleshooting/resolving issues, and working with our inventory back-end, returns-portal and TEAM MIMU to make sure our customers are happier than clams (think: happy clams...wearing MIMU!).
- To represent MIMU MAXI and uphold the spirit of our brand through personal interactions with our beloved customers
- Responding to all inbound customer e-mails
- Publishing and respond to reviews
- Helping customers: advice on sizing, making updates to their order details, using their loyalty points, and so on.
- Assisting in processing and communicating with customers about returns
- Enthusiastically responding to positive feedback (and heartwarming e-mails!)
- Updating website backend when a customer circumstance results in a backend change, or change to inventory
- Adapting and learning new Customer Service programs as company grows
- Applying consistent logic and protocol to MIMU MAXI customer base
- Work together with shipping and inventory to communicate issues and problem solve
- Using your creativity and innovation to help advance our shared goal of growing MIMU MAXI
Required for this position:
- Excellent writing and editing skills
- Highly skilled ability to write with attention to tone and expression
- Fast typing speed
- Knowledge of the MIMU MAXI products
- Ability to speak in positive language
- Patience and attention to detail (we had to say that)
- Ability to multi-task: problem solve many issues at once
- Confidence with making impactful customer service decisions independently
- The personal drive to find resolutions and maintain a happy customer base
Want to join TEAM MIMU? Apply below!