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    GENERAL

    Do you have a store? 

    MIMU MAXI does not currently have a brick-and-mortar store. This means we do not have hours, or offer the option of trying on items or picking up orders.

    We hope you enjoy shopping at mimumaxi.com!

    Do you have a contact number? 

    MIMU MAXI does not have a contact number.

    But we love hearing from you, and being there for you!

    If you are having a hard time finding the answer to your question on our website, please e-mail us at info@mimumaxi.com. You will get a personal response within 1-2 business days, and likely significantly sooner :) 

     

    SHIPPING

    How much does shipping cost?

    Shipping within the U.S. is $5, and FREE with orders over $100. 

    International shipping is currently $30.

    When should I receive my package? 

    All orders should be received within 5-10 business days!

    Will I receive tracking for my order? 

    Yes! You will receive an e-mail when your item has shipped, which will include tracking.

    Please note, that this e-mail means your package has been prepared for shipment, but isn't necessarily on its way. But, if your tracking is not updating within 3 business days, it could signal an issue with your order. Please contact us!

    Do you ship international? 

    Yes! We ship worldwide. Currently, shipping outside the U.S. is $30. 

    Do you supply return labels? 

    At this time, MIMU MAXI does not offer return labels. For now, our customers pay for return shipping.

    Do you offer express or expedited shipping?

    We do not currently offer express or expedited shipping.

     

     

    RETURNS

    How do I make an exchange?

    We do not currently offer the option to exchange.

    If you want a different size or color, send back your order for a refund, and make a new order.

    (Please note: Because of the quick turnaround of items in our online shop, we often suggest to customers to make an order right away, even before their refund is received.)

    What is your return policy?

    We accept returns within three weeks of purchase, on any item that has not been worn or washed and, if it came with tags, still has the tags attached.

    Items will be sent back and buyer charged shipping if items are returned with stains, scents or other signs of wear.

    How do I make a return? 

    Making a return is easier than ever! You can submit and track your return! 

    Visit our RETURNS CENTER for full instructions.

    If you live in Crown Heights, Brooklyn and want to drop off your return, it can only be accepted at this location:

    THE CROWN HEIGHTS SHIPPING CENTER

    MIMU MAXI
    478 Albany Avenue
    Brooklyn NY 11203

    (You will be charged a standard USPS location drop-off fee of $1)

    We will receive a refund, along with e-mail confirmation of refund, within 5-10 business days of receipt.

    How will I be refunded?

    Your returned item will be refunded via form of original purchase.

    If I live in Crown Heights/Brooklyn, can I drop off my return?

    If you live in Crown Heights, Brooklyn and want to drop off your return, it will only be accepted at this location:

    THE CROWN HEIGHTS SHIPPING CENTER

    MIMU MAXI
    478 Albany Avenue
    Brooklyn NY 11203

    (You will be charged a standard USPS location drop-off fee of $1)

    We will receive a refund, along with e-mail confirmation of refund, within 5-10 business days of receipt.

     

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