How do I make an exchange?
We do not currently offer the option to exchange.
If you want a different size or color, send back your order for a refund, and make a new order.
(Please note: Because of the quick turnaround of items in our online shop, we often suggest to customers to make an order right away, even before their refund is received.)
What is your return policy?
We accept returns within three weeks of purchase, on any item that has not been worn or washed and, if it came with tags, still has the tags attached.
Items will be sent back and buyer charged shipping if items are returned with stains, scents or other signs of wear.
How do I make a return?
Making a return is easier than ever! You can submit and track your return!
Visit our RETURNS CENTER for full instructions.
If you live in Crown Heights, Brooklyn and want to drop off your return, it can only be accepted at this location:
THE CROWN HEIGHTS SHIPPING CENTER
478 Albany Avenue
Brooklyn NY 11203
(You will be charged a standard USPS location drop-off fee of $1)
We will receive a refund, along with e-mail confirmation of refund, within 5-10 business days of receipt.